Returns Policy

Thanks for shopping at Soul Scent Co Uk

 

If you are not entirely satisfied with your purchase, we're here to help.

Returns Policy


Soul Scent Co Uk accepts returns within 14 days if products are not used, changed or otherwise manipulated. Products need to returned in original packaging.

No products may be returned to Soul Scent Co Uk without the prior written consent of Soul Scent Co Uk and are subject to a return charge.




Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.




Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.




Contact Us


If you have any questions on how to return your item to us, contact us.




Acceptance of an order


When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.




Delivery


You as a buyer are free to choose from mentioned and at the time relevant delivery options. Soul Scent Co Uk assumes no responsibility for damages during transport or damages caused from any delays beyond its control. Pickup at store.








Privacy Policy


Soul Scent Co Uk (collectively "Merchant Store Name", "we" and "us", "data controller") respect your privacy. We ensure that your privacy is protected when using our website or when placing online orders with us. Soul Scent provides you with goods and services and is the data controller of the personal data that you provide when you order goods. The Data Protection Officer for Soul Scent Co Uk can be contacted via contact form that can be found at the bottom of this page. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from soul scent co uk (the "Site") Personal data we collect. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, biling address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information". When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what and which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information". We collect Device Information using the following technologies: -"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier.# For more information about cookies, and how to disable cookies, visit, http://www.allaboutcookies.org -"Log files" track actions occuring on the Site, and collect data including your IP address, brpowser type, Internet service provider, referring/exit pages, and date/time stamps. -"Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site. How do we use your personal in formation. We use the Order Information that we collect generally to fulfil any orders placed through and with the Site (including processing your payment information, arrangements for shipping, and providing you invoices and/or order conformations). Additionally, we use this Order Information to: - Communicate with you; - Screen orders for potential risk or fraud;and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We are processing your information in order to fulfil contracts we might have with you (for example if you make an order through Site), or otherwise to pursue our legitimate business interests listed above. We use Device Information that we collect to help us screen for potential riosk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Sharing your personal Information. We share your Personal Information.





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